Comparison

Ozkour vs Freshdesk (Freshworks)

Proactive guidance instead of reactive support

At a Glance

Ozkour Ozkour
  • AI-Powered Guidance
  • Screen Awareness
  • One-Line Install
  • From 39/mo

Transparent pricing, cancel anytime

F
Freshdesk (Freshworks)

Freshdesk by Freshworks is a helpdesk platform with the Freddy AI assistant. It offers a more affordable alternative to Zendesk with similar AI-powered support capabilities, but remains a text-based solution.

Pricing Comparison: Starts at $15/agent/month, Freddy AI available on higher tiers ($29+)

Feature Comparison

Feature
Ozkour
Freshdesk (Freshworks)
AI-Powered Guidance
Screen Awareness
Element Highlighting
No-Code Setup
One-Line Install
Real-Time Contextual Guidance
GDPR Compliant (No Cookies)
Knowledge Base Support
Dashboard & Analytics
Transparent Pricing

Why Choose Ozkour

  • Visual step-by-step guidance vs. text-only chat responses
  • Users get help instantly without waiting for agent or bot
  • GDPR compliant with zero cookies — privacy by design

What Freshdesk (Freshworks) Does Well

  • Most affordable helpdesk platform with AI features
  • Good value for small to medium support teams
  • Part of the larger Freshworks ecosystem

Where Freshdesk (Freshworks) Falls Short

  • Freddy AI is limited to text responses from knowledge base
  • No visual guidance or screen interaction capabilities
  • AI features only available on more expensive plans

Pricing Comparison

Ozkour
From 39/mo

Transparent pricing, cancel anytime

F
Freshdesk (Freshworks)
$15/agent/mo

Starts at $15/agent/month, Freddy AI available on higher tiers ($29+)

The Verdict

Freshdesk offers great value for traditional helpdesk needs. But if you want to reduce tickets at the source, Ozkour's AI guides users visually through your app — preventing confusion before it becomes a support ticket. The two can work great together: Ozkour for instant in-app help, Freshdesk for complex issues that need human attention.

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