Ozkour vs Zendesk
From helpdesk tickets to instant visual guidance
At a Glance
Ozkour
- AI-Powered Guidance
- Screen Awareness
- One-Line Install
- From 39/mo
Transparent pricing, cancel anytime
Zendesk is a comprehensive helpdesk platform with the Answer Bot AI assistant. While excellent for ticket management and support workflows, its AI capabilities are limited to text-based responses from knowledge articles.
Pricing Comparison: Starts at $55/agent/month for Suite Team, AI add-ons extra
Feature Comparison
Why Choose Ozkour
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Shows users exactly what to do with element highlighting
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Reduces support tickets by solving issues before they're filed
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Flat pricing — no per-agent costs
What Zendesk Does Well
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Industry-leading helpdesk and ticketing system
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Extensive marketplace of apps and integrations
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Strong multi-channel support (email, chat, phone, social)
Where Zendesk Falls Short
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AI is limited to searching knowledge articles — no visual guidance
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Per-agent pricing scales poorly for larger teams
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Cannot interact with the user's screen or UI elements
Pricing Comparison
Transparent pricing, cancel anytime
Starts at $55/agent/month for Suite Team, AI add-ons extra
The Verdict
Zendesk is the gold standard for support ticket management. But the best support ticket is the one that never gets created. Ozkour prevents tickets by solving user confusion in real time, right inside your app. Use Zendesk for complex support. Use Ozkour to eliminate the repetitive 'how do I...' questions.
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